Privacy Policy.

What information we collect

When you browse, create an account, or place an order on our website, we may collect the following kinds of information:

• Your name, email address, and delivery or billing address
• Payment details (these are handled securely by our payment providers — we do not store your full card number ourselves)
• Account details such as your username and password
• Any messages or queries you send to our support team

Some information is also gathered automatically when you visit the site. This includes your IP address, the browser and device you are using, the pages you look at, and how long you spend on them.

How we use your information

We only use your personal data for reasons that make sense in the context of running our store and serving you properly. In practice, that means:

• Processing and delivering your orders
• Managing your account and responding to your questions
• Sending order confirmations, dispatch updates, and other service-related messages
• With your permission, sending occasional emails about new products or offers (you can opt out at any time)
• Understanding how visitors use our site so we can improve it
• Meeting our legal and tax obligations

Cookies

Our website uses cookies — small text files stored on your device — to keep things running smoothly. They help us remember your session when you are logged in, understand which pages are popular, and remember your preferences. Some cookies are essential for the site to work; others help us with analytics or personalisation. You can control or block cookies through your browser settings at any time, though turning off essential cookies may affect how the site works for you.

How we store and protect your data

We take sensible precautions to keep your information safe. This includes using secure, encrypted connections, limiting access to personal data within our team, and working only with trusted service providers who meet proper security standards. That said, no system connected to the internet is completely risk-free, and we want to be upfront about that.

We hold on to your data only for as long as we need it — to fulfil your orders, handle returns, or meet legal requirements — and securely delete or anonymise it after that.

Third parties

We sometimes share limited data with third-party providers who help us run our business. These include our payment processor, shipping partners, email service, and website analytics tools. They only receive the information they need to do their job, and they are required to handle it responsibly.

We do not sell your personal information to anyone, and we never will. If the law requires us to share data with a public authority, we will do so, but only to the extent necessary.

Your rights

Depending on where you are based, data protection law gives you certain rights over your personal information. You may have the right to:

• See what personal data we hold about you
• Ask us to correct anything that is inaccurate or incomplete
• Request that we delete your data
• Receive a copy of your data in a portable format
• Withdraw your consent for marketing emails at any time

If you would like to exercise any of these rights, just get in touch using the contact details below. We will respond as quickly as we can.

Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or to meet new legal requirements. When we do, we will update the date at the top of this page. We encourage you to check back occasionally so you stay informed.

Get in touch

If you have any questions about this policy or about how we handle your data, please contact us: