We are happy to hear from you.
There is something reassuring about knowing you can reach the people behind the products you use. Whether you have been with Fitlab Nutrition for a while or you have only just come across us, this page is here to make sure you always know how to get in touch — and what to expect when you do.
How to get in touch.
We are a small, focused team based in the United Kingdom. We do not hide behind automated systems or make you jump through hoops. When you write to us, a real person reads your message and a real person replies.
Email: orders@fitlab-nutrition.com
Address: Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP
Open: 24x7
The simplest and most reliable way to reach Fitlab Nutrition is by email. Whether your question is short and straightforward or something that needs a bit more detail, email gives us the space to read your message properly and come back with a considered, helpful response.
That single address covers everything — product questions, order queries, general enquiries, and anything else you want to ask. You do not need to work out which department to write to or dig around for a different address. Just send your message to orders@fitlab-nutrition.com and it will reach the right person.
When you email us, it helps if you include a few basics. If your question is about an existing order, pop your order number in the subject line or somewhere in the message body. If you are asking about a specific product, let us know which one. These small details mean we can get back to you more quickly and with the right information the first time, rather than going back and forth.
We are proud to be UK-based, and our contact details reflect that. While we operate around the clock and you are welcome to send an email at any time of day, please bear in mind that reply times will naturally depend on when the team is available to respond.
What you can write to us about.
We genuinely welcome all kinds of questions and there is no such thing as a silly one. Here are some of the most common things people get in touch about.
Product questions
Wondering what is inside a particular supplement? Curious about how a product works, what the recommended usage is, or whether it suits a specific dietary requirement? We are always happy to walk you through the details. Fitlab Nutrition is built on the idea that you should understand exactly what you are putting into your body, and we take that seriously. If there is something on the label you are not sure about, or something missing from the product description that you would like to know, just ask. We would rather you felt fully informed before making a purchase than have any uncertainty afterwards.
Ingredient queries
We get a fair number of emails from people who want to know more about specific ingredients — where they come from, why we chose them, what the research behind them looks like, or whether a particular formulation is compatible with something else they are taking. We are happy to share what we know. Our products are formulated with transparency in mind, and we do not see ingredient questions as inconvenient. They are part of the reason we do what we do.
Order and delivery enquiries
If you have placed an order and want to check on its status, or if something has not arrived when you expected it to, drop us a line. We can look into tracking details, confirm dispatch dates, or help sort out any issues that come up along the way. Things like address changes, order amendments, or questions about returns all come under this heading too. If your order has not shipped yet and you need to make a change, the sooner you get in touch, the more likely we are to catch it in time.
General enquiries
Not everything fits neatly into a category, and that is perfectly fine. If you have a question about Fitlab Nutrition as a company, about how we work, about our values, or about anything else that does not fall under the headings above, we would still like to hear from you. We are approachable people and we are not going to ignore a message just because it does not fit a template.
What to expect after you get in touch.
Once you have sent your email, you should receive an acknowledgement fairly quickly so you know your message has landed. From there, we aim to get back to you with a proper reply within one to two working days. In most cases, especially for straightforward questions, it will be faster than that.
If your enquiry is more complex — for instance, if it involves looking into a specific order issue or consulting on a detailed product question — it might occasionally take a little longer. If that happens, we will let you know rather than leaving you wondering. We would rather be upfront about timescales than give you a vague or incomplete answer just for the sake of speed.
During busier periods, such as around product launches or seasonal demand, response times can stretch slightly. We appreciate your patience at those times and we do work through messages in the order they arrive, so nothing gets overlooked.
Health and medical questions.
We care about your wellbeing, and part of that means being honest about where our expertise ends. Fitlab Nutrition is a supplement company. We know our products inside out — what they contain, how they are made, what the research says about the ingredients we use, and how they are intended to be taken. We are always happy to share that information.
However, we are not medical professionals and we are not in a position to offer personal health advice, diagnose conditions, or make recommendations about treatment. If you have a specific medical concern, if you are currently taking medication, or if you are unsure whether a supplement is right for your individual circumstances, we would always encourage you to speak with a qualified healthcare professional. Your GP, a registered dietitian, or a pharmacist will be able to give you guidance that is tailored to your personal health situation, and that is something no supplement company — however well-intentioned — should try to replace.
This is not a disclaimer we include reluctantly. We mean it. Good health decisions come from good information, and the best source of personalised health information is always going to be someone who knows your medical history.
A few things worth knowing.
Writing to us costs nothing and commits you to nothing. If you are on the fence about a product and want more detail before buying, that is a perfectly good reason to email. If you have already bought something and have a question after the fact, that is equally welcome. And if you simply want to share some feedback — whether it is positive or constructive — we read everything and we appreciate it.
We try to keep things straightforward. No complicated processes, no being transferred from one place to another, no waiting on hold. Just an email address, a team that reads every message, and a commitment to getting back to you as soon as we can.
Get in touch today.
If something is on your mind, do not put it off. Drop us an email at orders@fitlab-nutrition.com and we will take it from there. Whether it is a quick question or something that needs a longer conversation, we are here and we are happy to help.
Email: orders@fitlab-nutrition.com
Address: Seven Grange Lane, Pitsford, Northampton, United Kingdom, NN6 9AP
Open: 24x7
Thank you for choosing Fitlab Nutrition. We look forward to hearing from you.